Returns Policy

RackingOutlet aims to ensure all customers are satisfied with their purchase. If there is a problem with your order, please contact us as soon as possible so we can resolve it quickly.

Damaged or Faulty Goods

If goods arrive damaged or are found to be faulty, please notify us within 48 hours of receipt by phone or WhatsApp. Please retain all original packaging and take photographs of the damage. We will arrange a replacement or refund as appropriate.

Incorrect Items

If you receive an item that does not match your order, please contact us within 48 hours of delivery. We will arrange collection of the incorrect item and dispatch the correct product at no additional cost.

Change of Mind Returns

If you wish to return an item because you have changed your mind, please contact us within 14 days of receipt. Items must be:

• Unused and in original condition
• In original, undamaged packaging
• Accompanied by proof of purchase

Return delivery costs for change of mind returns are the responsibility of the customer unless otherwise agreed. Please contact us before sending any item back.

Refunds

Approved refunds will be processed within 5–10 working days using the original payment method. We will notify you by email or WhatsApp once the refund has been processed.

Contact Us to Arrange a Return

To begin the returns process, please contact us before sending any goods back:

Phone: 0161 667 2700
WhatsApp: 07939 606666
Email: info@bridgewayimports.co.uk
Hours: Monday–Friday, 9:00am–3:00pm

Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy.